Quick description

Coinsquare is a Canadian cryptocurrency exchange used by residents across provinces to buy, sell, and trade digital assets. This guide explains how to sign in to your Coinsquare account on desktop and mobile, covers common login problems and account recovery, and lists practical security recommendations tailored for Canadian users.

How to sign in (desktop & mobile)

  1. Open your browser and go to the Coinsquare sign-in page (ensure the URL begins with https:// and the site displays a valid security lock).
  2. Enter the email address you registered with and your password.
  3. If you have two-factor authentication (2FA) enabled, provide the authentication code from your authenticator app or SMS message.
  4. Click Sign In (or tap Log in on mobile). If successful, you'll reach your dashboard.
Tip: Use the official Coinsquare mobile app for iOS or Android for a smoother login experience — install only from the Apple App Store or Google Play store.

Troubleshooting common login issues

If you can't sign in, try these steps in order:

  • Confirm your email spelling and password (watch for accidental Caps Lock).
  • Clear browser cache or try a private/incognito window to rule out extension conflicts.
  • Ensure your device clock is correct — 2FA codes can fail if the time is off.
  • Try a different device or network (home vs mobile data) to rule out connectivity or firewall issues.

Forgot password or unable to log in?

Use the "Forgot password" link on the sign-in page to request a password reset email. Follow the link in the email to create a new password. If you don't receive the email, check spam folders and any email filters. If problems persist, contact Coinsquare support and be prepared to verify your identity.

2FA, account recovery & locked accounts

If you lose access to your authenticator app or phone, Coinsquare typically provides an account recovery process that may require identity verification (photo ID, selfie, and proof of address). Keep backup recovery codes in a safe place when you enable 2FA. If your account is locked after multiple failed attempts, follow the support prompts — avoid repeatedly trying the wrong password as that lengthens lockouts.

Security best practices (Canada-focused)

  • Enable 2FA with an authenticator app rather than SMS when possible.
  • Use a unique, strong password and a reputable password manager.
  • Keep your recovery documents secure; only upload documents through the official Coinsquare portal.
  • Be cautious of phishing: verify emails, avoid links in unsolicited messages, and manually type the exchange URL.

Contact and support

For account issues that cannot be solved with self-service, contact Coinsquare support through their official help centre. Have your account details and any requested identity documents ready — doing so speeds up resolution. For safety, never share your password or full 2FA codes with anyone.